Small business chat update – Chrissie Metcalfe

10 May

mugs It’s time for another update on one of our regular small business chat interviewees! Chrissie Metcalfe from Chrissie Metcalfe Recruitment has had a difficult year, in which she’s learned a valuable lesson, but she seems to have bounced back and is looking forward to the future. We first met Chrissie back in February 2012, and she updated us on her progress in April 2013. At that point, her plan for the year was this: “In a year, I will have two more members of staff, making in total a senior recruiter, a general recruiter and a marketing and admin person, allowing me to network more. It’s all very exciting!”

So, what happened next?

Hello, Chrissie. Are you where you thought you’d be when you looked forward a year ago?

No, I thought I would be further on, but due to an issue with a staff member, I have been set back 3 months. However, what happened it has allowed me to look at any mistakes I made, and my business is now stronger than ever.

What has changed and what has stayed the same?

I have changed a lot. Sadly, my trust has been knocked due to the staffing issue. I am still grounded, and even though I have won two more awards this year and been a finalist for another, I am still working many hours and live and breathe my business.

What have you learned? What do you wish you’d known a year ago?

I have learned a lot, That people who work for you shouldn’t be given too much free rein, not to blur the management/staff line too much, to keep your staff in the office doing the work you need to pass on and to do the networking and face-to-face marketing of your own business yourself. I have also learned that although you can pick yourself up business-wise, on a personal note it can take a little longer to get over.  It has taken a few months, but my new member of staff starts next week and I have another member of staff ready to join me in August.

Any more hints and tips for people?

If you don’t love what you do, you will never get through the knocks in business. You come across many knocks, but the ones where you personally thought you could trust people hurt the most, Dust yourself off and get back on your feet, as at the end of the day, if they will do it to you they will do it to others. I love everything about my business and am very excited about my new staff members joining me.

And … where do you see yourself and your business in a(nother) year’s time?

This time next year, I will have two solid members of staff in the office.  I will have my Audi A3 convertible and I will be able to take a week’s holiday. Also who knows, many be some more awards.. that’s would be lovely!

It is tricky when you expand your business taking on new employees and knowing where to draw the line. I’m writing a series of articles about business expansion, but I have personally chosen not to go down the employment route. In Chrissie’s line of work, she does have to do this, however. I admire the way she’s learned from her mistakes and is picking herself up and starting afresh. Holidays are much more difficult than you think they’re going to be when you set up as self-employed – I have worked to find people I can trust who can cover my customers (but not poach them!) while I’m away, but I am in the fifth year of business now! See how Chrissie was doing in 2015 here.

You can find Chrissie online at and on Facebook and Twitter.

f you’ve enjoyed this interview, please see more small business chat, the index to all the interviewees, and information on how you can have your business featured (I have a full roster of interviewees now so am only taking on a very few new ones). If you’re considering setting up a new business or have recently done so, why not take a look at my books, all available now, in print and e-book formats, from a variety of sources. 


Posted by on May 10, 2014 in Business, Small Business Chat


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6 responses to “Small business chat update – Chrissie Metcalfe

  1. Richard Tubb (@tubblog)

    May 10, 2014 at 9:42 am

    Very useful interview Liz and thank you Chrissie for being so open and honest about your journey as a business owner!

    I totally understand how Chrissie feels in her disappointment with her employee situation. Chrissie has already shared some valuable lessons learned, but I’d encourage her not to lose sight of the fact that not everyone is the same. Employees do let us down, sometimes badly, but they are not an indicator of what others will be like. Be aware of the potential pitfalls, but try not to let a bad experience sour you on future hires.

    Good luck with your business growth plans Chrissie and thanks Liz for sharing the interview!


    • Liz at Libro

      May 10, 2014 at 9:55 am

      Thanks for your comment, Richard. I am always so pleased that my interviewees are so honest and share really useful insights with our readers. And thanks for your positive note on this, which I’m sure will encourage Chrissie as she moves forward and back on track!



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