Small business chat update – Suzi Zobair

11 Jul
Small business chat update – Suzi Zobair

Welcome to another Small Business Update – this time with Suzi Zobair of The Smart Bear Digital Consultancy, who joined us back in June 2014 for her first interview. At that point, she’d been going for just a year, being another person, like me, who started a business in her 30s. She was already doing well, with her website design and web optimisation services proving popular enough for her to start needing some admin support – and she was looking at getting that in place by now, saying at the time, The way things are going, in 12 months’ time I’ll probably need someone to help me – whether that’s subcontracting my admin/sales/PR or hire someone to be in-house. I’m reluctant to hire someone for the actual website-building as this is the part I love most, but if there’s more work than I can handle, I might have to source someone who has a similar style and ethos to my own!” It is very hard to know how to cope with the workload and work out whether to expand when you’re a one-person business – I went through the same process and decided to concentrate on the areas I enjoyed working in and stay small, as, like Suzi, my business is based around my own services. But it is a decision you have to make at some point, and Suzi had to make it earlier than many of my interviewees! So, how’s it going …?

Hi again, Suzi! Are you where you thought you’d be when you looked forward a year ago?

Yes, I am where I thought I’d be – I do need help with things like admin! I’m currently looking into either an apprentice or a freelance junior. I’ve also started working with a fabulous project manager from Assist Marketing.

What has changed and what has stayed the same?

The type of clients I’m getting has changed – it used to be small jobs (which I actually liked, as each day was different) but now, I get bigger/longer projects in. This might have had something to do with my mind-set changing. I no longer look eagerly for the next job and I’m not willing to take just anything. I prefer not to take jobs where they try to bargain over price, as I don’t feel they value my services.

I’ve also changed the services I offer – for example, due to changes in Google’s Algorithm, all of my websites are now responsive at no extra cost.

My website has changed, as well – I changed the URL to (although the old URL redirects to this one, of course!) I’ve been trying to drop the ‘creative’ from Smart Bear Creative and be The Smart Bear Digital Consultancy but it’s stuck, I think!

What have you learned? What do you wish you’d known a year ago?

I wish I’d learnt to say no more but when bills need to be paid, it’s very hard to turn down work.

Any more hints and tips for people?

Learn to value your services – if you don’t value it, no one else will and you’ll be working for nought. Charge what you’re worth and you’ll attract the type of clients you want to work with.

And … where do you see yourself and your business in a(nother) year’s time?

In a year’s time, I definitely want to be in a position where I’m not as busy – either because I’m working less for the same money (i.e. working smarter) or I have some help.

It IS hard to say no (and I’ve written about that here), but it is important to get used to saying it. The way I’ve dealt with that is by having good, recommended people who I can pass prospects on to if I think they’ll be a good fit, helping the prospect, helping my colleague and making myself look good in the process. I do recommend this approach as it works very well. It’s also hard, as I said, to know how to grow your business – I do have some advice and case studies here if anyone reading is interested in that area at the moment. Best of luck to Suzi as she moves forward and I’m sure she’ll be where she plans to be this time next year!

You can find Suzi and Smart Bear Digital Consultancy online at, and all of the relevant contact info can be found here. Suzi’s on Facebook, Twitter, LinkedIn and Google+ too.

If you’ve enjoyed this interview, please see more small business chat, the index to all the interviewees, and information on how you can have your business featured (I have a full roster of interviewees now so am only taking on a very few new ones). If you’re considering setting up a new business or have recently done so, why not take a look at my books, all available now, in print and e-book formats, from a variety of sources. 


Posted by on July 11, 2015 in Business, Small Business Chat


Tags: ,

5 responses to “Small business chat update – Suzi Zobair

  1. joanneswift49

    July 11, 2015 at 3:06 pm

    Hello Liz.

    I hope you don’t mind me contacting you?

    I am thinking of doing a Copywriters course to go alongside my Proofreading qualification and I wanted to ask your advice about it before I start.

    I am wanting to do the course to earn some extra income and I wondered whether the two went together?

    Kind Regards

    Jo Swift On 11 Jul 2015 11:01, “LibroEditing proofreading, editing, transcription,


    • Liz Dexter

      July 13, 2015 at 3:13 pm

      Yes, it’s a good idea to offer two strands, as it balances out the peaks and troughs in different areas. That’s why I do transcription and localisation as well as editing. I would make sure to check it’s a reputable course, by asking at writers’ groups or in small business groups, though.



I love hearing from my readers - do please leave a comment!

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: