Welcome to another Small Business Update catching up with Chrissie Metcalfe from Chrissie Metcalfe Recruitment. We first met Chrissie in February 2012, and she updated us in April 2013, May 2014 and most recently in June 2015. At that point, she was still working on her own recruitment needs, and trying to get a holiday sorted out, too: “I am currently interviewing for a new member of staff and plans are in place to bring on a fourth member in January/February next year. I didn’t get my car but I do have a beautiful new house, so I would like my convertible this time next year. I have a holiday in Milan planned this year, too …This time next year we will be a four-strong team. Very exciting times!” So, how’s Chrissie doing now?
Hello again, Chrissie, and it’s lovely to have you back. Are you where you thought you’d be when you looked forward a year ago?
Kind of, LOL. I did go to three members of staff but sadly lost one member as recruitment wasn’t right for her. There are two of us in the business with a new person joining us next month.
What has changed and what has stayed the same?
We have moved office now so we are now a Leeds-based business rather than being based in Pontefract, which has opened up many new opportunities for us. We have a new arm to the business covering events, staffing venues with bar, waiting and kitchen staff, and it’s going really, really well. Helen and I are still working together and we are a very strong team. I look after myself more and take a bit more time off to relax.
What have you learned? What do you wish you’d known a year ago?
I wish I had moved to Leeds a long time ago as it is amazing how conversations have now changed when we say we are a Leeds-based Recruitment agency. Taking more time off rather than no time off should have been happening well before this year, as I am now more focused and much more productive. I am also more involved with my accounts rather than letting an accountant tell me what to pay without knowing exactly why. My new accountant is amazing!!
Any more hints and tips for people?
Yes. Keep an eye on your accounts, I know an accountant has the full knowledge but you shouldn’t rely on them for everything. You need to know the ins and outs. My new accountant is also training me so I can get 100% involved with the facts and figures and know how tax etc works…
BONUS NEW QUESTION: What question would YOU like to ask other small business owners?
When you started out in business when did you start to take time off for holidays?
And … where do you see yourself and your business in a(nother) year’s time?
In another year’s time the events side of the business will be standalone and I will have a member of staff looking after this full time. I WILL have my convertible. We will still be in Morley and I will be out of the office more bringing business in, as the office will be covered every day.
I find Chrissie’s comment on her accounting interesting – because I started off very small and I’m a sole trader, I did my own accounting and submitted my own self-assessment to the HMRC before I started employing an accountant to do it for me, so I’ve always kept aware of all the ins, outs and tax owed. But I can see how that can be a bit more of a mystery, especially when you’re employing people. And I love Chrissie’s question and would love to know the answer – I know I had some slightly tense holidays accompanied by a laptop in the early days! I do hope Chrissie gets that convertible this coming year …
Chrissie Metcalfe Recruitment’s new Leeds phone number is 0113 887 3786 and they can be found at
Hello again, Chrissie, are you where you thought you’d be when you looked forward a year ago?
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