It’s Small Business Chat update time with Sarah Banks from Banks’ Business Solutions. Sarah joined this interview series in April 2015 when I was impressed by her dedication to helping people, particularly women, with email newsletters and websites, and ethically, too (not always the standard, unfortunately). We caught up with Sarah in July 2016 and when I asked her where she wanted to be by now, she said, “Offering the same services but with a team of at least 2 other part-time VAs supporting me so that I can take on more clients and have a more strategic view of the business going forward.” So how’s she doing now?
Hello again, Sarah. Are you where you thought you’d be when you looked forward a year ago?
Yes, the business is growing rapidly and I’ve recently been announced as a finalist for the Biz Mums Exceptional Service Award, which I am really pleased about.
What has changed and what has stayed the same?
I now have two associates working for me as well as working closely with a copy writer and social media marketing expert. This has enabled me to have more time to focus on growing the business and networking as well as being able to do more 1-1 WordPress support which is something I love doing.
What have you learned? What do you wish you’d known a year ago?
I wish I’d had more trust to go out and look for associates, my business is all about outsourcing but I found it really hard to do that for myself. By building a team around me, I now feel less stressed and have more time to focus on growing and developing my business further.
Any more hints and tips for people?
Network more, even if it is online by sharing videos on social media. One of my clients came to me via word of mouth and by having seen my online presence which just goes to show that social media can have a huge effect on your brand awareness. It really is true that people buy from people.
And … where do you see yourself and your business in a(nother) year’s time?
This time next year my family and I are going to be going travelling for 3 months so I see the business in a position that will allow me time to travel whilst dipping in and out when I can. I plan to increase my client base to be able to offer more hours to my associates and to have more distinct services so that people can really see the ways in which working with me can benefit them.
Wow – that’s an exciting plan, and one which I’m sure will work out really well – Sarah looks to have everything under control! It is hard to find people to trust: I only recommend clients to people I know or have worked with myself after making one recommendation led to a deadline being missed, so I appreciate how difficult that aspect is.
If you’ve enjoyed this interview, please see more small business chat, the index to all the interviewees, and information on how you can have your business featured (I have a full roster of interviewees now so am only taking on a very few new ones). If you’re considering setting up a new business or have recently done so, why not take a look at my books, all available now, in print and e-book formats, from a variety of sources.