It’s Small Business Update time and today we’re saying hello again to Chrissie Metcalfe from Chrissie Metcalfe Recruitment. We first met Chrissie in February 2012, and she updated us in April 2013, May 2014, June 2015. and September 2016. At that point her plans were as follows: “In another year’s time the events side of the business will be standalone and I will have a member of staff looking after this full time. I WILL have my convertible. We will still be in Morley and I will be out of the office more bringing business in, as the office will be covered every day.” Did Chrissie get her convertible? Read on to find out!
Hello again Chrissie! Are you where you thought you’d be when you looked forward a year ago?
I am further forward now than I thought I would be, as there are four of us in the office now. Helen is still by my side, I have an events manager and also a part-time young lady who is learning recruitment and supporting us in the office and out on the events.
We are in a bigger office now but in the same office block in Morley.
What has changed and what has stayed the same?
I am still the same person and we still recruit in the same personal and caring way that I did from day one. I am still very grateful for every job that comes in and for every second of work that the team do to take CM recruitment Ltd further forward.
What has changed is that I delegate now instead of trying to do everything myself. The team are skilled in their own unique ways and I make sure they use their skills as well as learning new things all the time.
I also allow myself time off.
What have you learned? What do you wish you’d known a year ago?
I have learned that is not always good to try to do everything yourself and that actually I am not the best at everything. Helen is 100 times better than me at the back office stuff i.e., payroll, invoices etc…
Also it is not a bad thing to walk away from a client if you feel that they treat staff badly or if they want you to do a quality job on the cheap.
I wish I had moved to this location years ago as the move is the best decision I have ever made.
I also wish I had known that relaxing a little does more good that trying to push forward so much that you end up exhausted and no good to anyone, but at the time you don’t see it
Any more hints and tips for people?
You will fail but get up, you will fail again but the person the keeps getting up is the person that will succeed
And … where do you see yourself and your business in a(nother) year’s time?
This time next year I will have just come back from a fabulous luxury holiday that myself and my fiancé have just booked and I will WILL be in that convertible I have been going on about.
We will have one more staff member in the team but will still be in the same office block.
We have 145 staff on our books for event work and I see this being double this time next year which means we will be able to support more events
The permanent side of the business will be bigger and myself and one other person will be the ones going out to bring business in rather than it just being myself.
I love CM Recruitment Ltd and I really feel that CM recruitment Ltd loves me now…..
What fantastic positive news and I’m sure there’ll be a pic of Chrissie in her convertible next year! I totally agree with the concept of taking rest: you are all the better for being rested rather than run ragged.
Chrissie Metcalfe Recruitment’s Leeds phone number is 0113 887 3786 and they can be found at
If you’ve enjoyed this interview, please see more small business chat, the index to all the interviewees, and information on how you can have your business featured (I have a full roster of interviewees now so am only taking on a very few new ones). If you’re considering setting up a new business or have recently done so, why not take a look at my books, all available now, in print and e-book formats, from a variety of sources.