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Tag Archives: Facebook

How do I stop videos auto-playing in Facebook and Twitter?

There have been several examples recently, sadly, where people have seen videos that have been shared to their timelines and automatically played on their screens, maybe something they wouldn’t have chosen to see, which now they can’t “unsee”. I actually had to look up how to turn this off in Twitter, so I thought I’d share a few instructions so we all know how to stop videos auto-playing, and can choose when and whether to view them.

Please note that these instructions are for your PC or laptop, although I offer a few hints for resolving this issue on your phone and tablet at the end, too.

Note: Facebook and Twitter change how to do things all the time. Please let me know if these instructions have become outdated and I need to refresh them!

How do I stop videos auto-playing in Facebook?

To stop videos auto-playing, you will need to go into your settings. In Facebook you can find these under the little arrow at the very top right of the Facebook screen. Click on the arrow and select Settings from the drop down menu:

1 settings

In the Settings menu, there is now a specific link for videos:

2 videos

Click on Videos to access the relevant screen:

3 videos

Choose Off or On. Note that Facebook also gives you a link with advice on how to disable this option on the official Facebook app.

There’s no Save changes button, so you’re done, and videos won’t now auto-play in your Facebook timeline.

How do I stop videos auto-playing in Twitter?

In Twitter, we follow the same principles as in Facebook – so it’s in your Settings. Settings are accessed by clicking your own icon in the Twitter screen, then selecting Settings:

4 twitter settings

Once you’re in the Settings menu, you’ll find the video area under Content in the first, Account screen:

5 twitter settings

You can untick Video autoplay to get videos to stop auto-playing in your timeline.

It’s also worth noting the area just above this, where you can choose to be informed – or not – if you are about to view sensitive material.

Once you’ve ticked what you need to tick, scroll down and click save changes:

6 twitter settingsTwitter will now ask you to confirm the change by entering your password:

7 twitter settings

And now you’ve turned off auto-play on Twitter.

How do I stop videos auto-playing on my phone and tablet?

On the official Facebook app on your phone or tablet, hit those three horizontal lines that are supposed to resemble a hamburger, then scroll allllllll the way down to the bottom to Help & Settings. Click on Account Settings and you’ll see the option for Videos Play Automatically – click it to change it from On to Off.

On the official Twitter app on your phone or tablet, press the three dots in a vertical row at the top right to access Settings, then choose General and click on Video autoplay, and make sure that you select Never play videos automatically.

On third-party apps, you will need to look for three dots in a vertical row, three horizontal lines or a cog wheel, find the Setttings and take it from there.

This post has shown you how to stop videos auto-playing in Facebook and Twitter on your desktop, laptop, mobile and tablet. You can find more on social media in the Resource Guide or by using the Search box in the right-hand column.

If you’ve found this post useful, please share it using the buttons underneath!

 
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Posted by on September 10, 2015 in Facebook, Twitter

 

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How do I hide a Facebook post?

Today I’m going to share with you how to hide a single Facebook post, and control what you see and when.

Why would I want to hide a Facebook post?

I usually want to hide a Facebook post if the post itself upsets me in some way, or presents a spoiler on something, but I don’t want to unfriend or unfollow the person who posted it. A personal example is when people post pictures of cruelty to animals or people, something I really don’t want to see scrolling through. Or a picture of a spider.

Note: if you just want to stop getting notifications on a post in your email, but not hide it from your timeline, follow these instructions.

How do I hide Facebook posts in my timeline?

If you want to hide a post …

First, find and press the little down-arrow in the top right-hand corner of the post:

Facebook post hide arrow

This will give you a menu of things you can do:

Facebook turn off notifications

You can see here that you can Hide the post. Facebook will confirm when you’ve done this.

How do I hide my own Facebook post?

I’m not sure why you would want to do this, but if you want to hide one of your own posts, you get more options when you click that down-arrow:

Facebook hide your own post

How do I hide Facebook posts in a Group?

If you are a member of a Facebook Group but choose not to have it come up in your timeline (for example, if you’re in a photo-a-day group and would end up with 80 posts a day in your Facebook timeline), you CANNOT HIDE A POST.

How annoying is that! But you can at least turn off the notifications – see this post for instructions.

This post has shown you how to hide posts from your Facebook timeline, on your own posts but not in Groups. You can find more on social media in the Resource Guide or by using the Search box in the right-hand column.

If you’ve found this post useful, please share it using the buttons underneath!

 
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Posted by on August 26, 2015 in Facebook

 

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How do I stop seeing notifications for a Facebook post?

Today I’m going to share with you how to turn off notifications for a single Facebook post, and control what you see and when.

Use these instructions if Facebook usually notifies you with an email when there’s a new comment on a post by somebody.

Why would I want to turn off notifications on a Facebook post?

Sometimes you want to post a comment on a Facebook post but you don’t want to see all of the replies and comments that come after it. Why might this be? Here are some examples …

  • Your friend has had a good (or bad) event in their life and posted about it, and you want to post a message of congratulations or support but you know about a million other people are going to post a similar comment and you don’t want lots of emails flooding your mailbox.
  • You’ve entered a competition by commenting on a business’s post but you don’t want to see all the other entries.
  • You’ve commented on a news item someone’s shared but it’s quite upsetting and you don’t want to be reminded of it every time someone else comments.

These instructions work for posts in either your main timeline or a Facebook group, but they look slightly different so I’ve broken it down into two sections.

So, how do I prevent Facebook from emailing me every time there’s a comment, if I don’t want to change my whole Facebook alerts settings?

How do I turn off Facebook notifications in a post on my timeline?

If you want to keep a post available in your timeline (i.e. you don’t want to hide it) but you don’t want to get notifications of further comments on the post once you’ve commented, here is how to Stop notifications.

First, find and press the little down-arrow in the top right-hand corner of the post:

Facebook post hide arrow

This will give you a menu of things you can do:

Facebook turn off notifications

You can see here that you can also Hide the post or unfollow the person who posted it. But we want to click on Turn off notifications at the bottom of the list.

Now Facebook will confirm what you’ve done:

Facebook notifications turned off

This is useful, as you can click Turn On Notifications if you did this by mistake.

If you want to turn your notifications back on at any time (so that you receive an email every time someone else comments), go and find the post, click on the down-arrow and choose Turn on notifications:

Facebook turn on notifications

Now you will receive an email every time someone comments on the post.

How do I turn off Facebook notifications on my own post?

Of course this is slightly different – if you want to turn off notifications on one of your own posts, you get more options when you click that down-arrow:

Facebook stop notifications own post

How do I turn off Facebook notifications in a Group?

If you are a member of a Facebook Group but choose not to have it come up in your timeline (for example, if you’re in a photo-a-day group and would end up with 80 posts a day in your Facebook timeline), there’s a slightly different way to turn off notifications.

In this example, a friend has posted about the Great British Bake-Off and another friend has mentioned, and tagged me in their comment, that I haven’t seen it yet and will be watching it tomorrow. I don’t want to see any more comments in case someone lets slip who’s left the competition.

Click on the little down-arrow in the top right corner of the post …

Facebook post notifications

This will bring up a menu. Here you can also report a post as spam if you need to – but we’re going to concentrate on turning off the notifications. You do that by clicking on Turn off notifications:

Facebook turn off notifications

Once you’ve done that, you’ll see a message above the post telling you that you will no longer get notifications about this post. This means that whenever anyone comments on the post, you won’t get an email telling you that this has happened.

Note that you will also see a clickable link allowing you to Turn On Notifications – which is very useful if you’ve done this by accident. You can click Turn On Notifications to make sure you still get comments emailed to you:

3 turned off

If you want to turn notifications back on for a post, go and find the post (you haven’t hidden it, so it will still be in your timeline or the group it was posted in). Click on the down-arrow again and choose Turn on notifications:

Facebook turn off notifications

Now you will receive an email every time someone comments on the post.

This post has shown you how to turn off notifications in your Facebook timeline, on your own posts and in Groups. You can find more on social media in the Resource Guide or by using the Search box in the right-hand column.

If you’ve found this post useful, please share it using the buttons underneath!

 
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Posted by on August 20, 2015 in Facebook

 

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How do I delete a Facebook group?

In this post we’re going to learn how to delete a Facebook Group. It’s the only way, and seems a bit weird to me – I spent ages looking for buttons to press and options to choose before finding out! So hopefully you will have found this article easily and I can help you do it more quickly!

For more basic information about using Facebook, see my article on Facebook for business.

Why might I want to delete a Facebook group?

The reason I wanted to do this is that I had a group based around a general election that there was no point keeping up with now. There are lots of reasons why you might want to delete a group, though – it might have got out of hand, you might not have time to run it, it might be time-dependent and out of date, like my one was.

If it’s a matter of not having enough time, consider making someone else the Admin for the group – you can see how to do that later on in this post, as well.

Note, you do have to be the owner or administrator of the group to delete it.

How do I delete a Facebook group?

To delete a Facebook group, you need to remove all of the members, then yourself. This makes the group go away.

In your group, locate its Members area:

Facebook group members area

Click on the Members link and here you are with your list of members:

remove member of facebook group

For each member, click on the cog under the member’s name and click Remove from Group. Note that this is where you can make them an Admin instead.

Facebook will ask you to confirm.

remove member from facebook group check

Do this for each member of the group.

Lastly, remove yourself from the group in the same way. You will get this confirmation message:

Facebook delete group

This is the same error message whether you’re just leaving the group or you’re the last to leave – just choose Leave Group.

The group should now disappear. If it doesn’t, your best bet is to contact Facebook. Click on the arrow marked here:

4 report a problem

… and select Report a Problem from the dropdown.

If you’ve enjoyed this post and found it useful, please share it using the buttons below! Thank you!

You can find more resources on social media in my blog resource guide (link takes you to the social media section) and read about using social media for your business in my book on growing your business.

Related posts on this blog:

Facebook for business

How to delete posts and block users from your Facebook page

How to add an administrator to your Facebook page

 
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Posted by on July 8, 2015 in Business, Facebook, Social media

 

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How do I remove a member from a Facebook group?

In this post we’re going to learn how to remove a member from a Facebook Group. For more basic information about using Facebook, see my article on Facebook for business.

Why might I want to remove someone from my Facebook group?

The most common reason is that they have been spamming your group or behaving in another way that’s not acceptable.

Sometimes, a group member might not be sure how to leave a group and might ask you to remove them.

How do I remove someone from my Facebook group?

Go into your group and look for the Members area:

Facebook group members area

Click on the Members link to get into the Members area:

remove member of facebook group

Click on the cog under the member’s name and choose Remove from Group.

Facebook will ask you to confirm. At this point, as you can see, you can also block them from joining or posting to the group again:

remove member from facebook group check

And they’ve gone!

If you’ve enjoyed this post and found it useful, please share it using the buttons below! Thank you!

You can find more resources on social media in my blog resource guide (link takes you to the social media section) and read about using social media for your business in my book on growing your business.

Related posts on this blog:

Facebook for business

How to delete posts and block users from your Facebook page

How to add an administrator to your Facebook page

 
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Posted by on July 2, 2015 in Business, Facebook, Social media

 

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How do I delete a post or ban a user on a Facebook page?

This post follows on from my one about the basics of Facebook for business and covers two really common concerns for people with a business Facebook page:

  • How do I delete a post or comment that someone has put on my Facebook page?
  • How do I ban or block someone from commenting on my Facebook page?

In fact, the way to do the second leads on from the first … so let’s look at how to delete a comment first.

Where can I see other people’s comments on my Facebook page?

Comments move around a bit on Facebook, but if you’ve enabled people to be able to comment, you can see their comments under the heading Posts to Page:

Posts to page on Facebook page

To look at all of these posts in detail or delete some, click on the arrow at the top right. You will then see just your comments:

Posts to page view Facebook

To delete this post OR to block or ban the user, click on the down arrow at the top right. You will now be presented with three options:

Delete post to Facebook page

  • Hide from Page will hide the post but not delete it – no one will be able to see it. This would be useful if you suspected someone of posting inappropriately but wanted to get in touch with them to check what they meant or give them another chance / ask them to edit their post. You also have the option to ban the user at this point:

Facebook page hide post

(use Undo to backtrack from here, the x button to hide and close the dialogue box, or Ban User to ban the user from the page)

  • Delete from Page will delete the post and give you the option to ban the person who wrote the post

Delete post from Facebook pageYou can Delete the post and ban the user, Cancel if you clicked this option by mistake, or just Delete the post (you could use this option if the user had made a mistake or posted something you didn’t want on the page but you don’t actually want to ban that person from posting on your page in future.

  • Embed Post will generate some HTML code that will allow you to include an image of the post on Facebook in other places such as your website or blog – useful if you have a great post from a fan or celebrity:

Facebook embed post

Copy the code that’s highlighted and use it anywhere that you can place HTML – in a blog post, on a website, in a discussion forum, etc.

How do I block someone from posting on my business’s Facebook page?

As we’ve seen above, you can use two methods: both need you to look at the post itself first. You can then …

  • Hide the post and ban the user
  • Delete the post and ban the user

How do I stop people posting on my Facebook page at all?

If you want to suppress all posts from people who are not the Facebook page’s administrators / moderators, go to Settings / General / Posting Ability. When you go to the General area, under Posting Ability you will see your current settings. If you want to change these, click Edit:

Facebook settings allowing posts

Clicking Edit will allow you to choose whether and what people can post on your business page:

Edit posting ability Facebook

Use the round buttons to choose whether you Allow other people to post to my Page timeline or Disable posts by other people on my Page timeline. The tick boxes allow you to choose whether to let people add videos or photos (useful to untick if people have been posting inappropriate photos but you still want to allow comments) and allow you to ask Facebook to send you posts by other people that you then have to approve (you’ll receive an email alerting you to the new post and allowing you to approve or reject it).

Click Save Changes to save your changes or Cancel if you want to keep your settings as they are.

Important information about allowing posting and deleting posts

I personally think it’s a good idea to allow other people to post on your business Facebook page. After all, you want to encourage interaction and conversations, not just pump out sales information, right? I get a bit frustrated if I go onto the Facebook page for a business and find I can’t place a comment about how much I loved their veggie sausages or enjoy wearing my new shoes. So, unless you are bombarded with spam and abuse, try not to use the Disable posts by other people on my timeline option if it all possible.

And a word on deleting posts. Be careful what you delete.

Posts it’s OK to delete or hide

  • Unfounded or personal abuse
  • Spam that has nothing to do with your own page (e.g. on this Empedia page for an IT consultant, a post about buying homes in West Texas)
  • Spam from rival companies in your business area who are not supporting and cooperating with you, but merely trying to get your followers to move over to them instead (for example, on my own editing page, posts from student proofreading companies just saying “For the best proofreading click here”)
  • Pornographic or other inappropriate images, text or video

Posts it’s best not to delete or hide

  • Genuine complaints and negative feedback – OK, so your first reaction will be to hide that post where someone complains the shoe they bought from your range has fallen apart. But if they’ve taken the time to find your Facebook page and complain, then they’re going to know they did that, and they’re going to notice if you delete it. What will they do then? At very least, post it again, but be assured that they will have told their friends and family, shared your page on their Facebook timeline with a note about what you’ve done, and been very unhappy altogether.

If someone posts a complaint or negative feedback on your Facebook page …

  • Think what you’d do if you encountered them in person. You wouldn’t stick a bit of tape over their mouth or turn your back on them, would you? Yet that’s what you’re doing when you hide or delete their post.
  • Address the issue at least partly in public – for example, you could post a reply along the lines of, “Sorry to read you’re experiencing problems. Please contact me at vvv@vvvvv.com or via my Contact Page [with link] so we can resolve your problem”.
  • You could go further and say something like, “I’m sorry you appear to be having a problem – you can of course return your shoes to use for a full refund” and give them information on how to do this.
  • Once the problem is resolved, pop another reply on – “I’m glad we were able to replace your shoes and hope you’re happy with the new pair – do let us  know how you’re getting on.
  • Be polite – if someone posts a little aggressively – “I’ve heard you supply slip-on shoes with fancy chains and blood diamonds on them to arms dealers: what do you say about that?” then take the polite route, and address their question in public as far as you can.
  • Don’t get into a fight in public – if it gets messy, take it offline with an offer to call them or whatever’s appropriate.
  • If the poster strays into the inappropriate, follow the steps above for deleting or hiding posts, but maybe consider putting a note on the page to explain (calmly) why you did this.

This article has hopefully helped you to deal with negative or inappropriate comments and commentators on your Facebook page. You now know how to hide or delete comments and block or ban users from your Facebook business page, and how to use the Settings to control who can post what.

Other useful posts on this blog

Facebook for business – the basics

How to add an admin or moderator to your Facebook page

Thank you to my husband, Matthew, for allowing me to set up a Facebook page on his behalf to harvest screenshots! And of course, Laura Ripper is a good friend and colleague and never posts inappropriate content on people’s Facebook pages!

If you’ve enjoyed this post or found it useful, please click one of the sharing buttons below! Thank you!

 
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Posted by on October 13, 2014 in Business, Facebook, Social media

 

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Facebook for business – starting out

This post takes you through the basics of setting up a Facebook page. You may have found this page from a link in one of my e-books, if so, welcome to this extra free resource!

You can set up a page for your business on Facebook as long as you’ve got a personal page.

The slight issue with Facebook business pages is that Facebook wants you to pay for adverts and to have your posts and page promoted to other people. So do be prepared to receive lots of suggestions to pay for ads and promotion, and not a lot of interaction from other users.

How to set up a Facebook business page

You will need to be logged in to Facebook

Go to www.facebook/pages/create or click on Create a page when you’re in any other Facebook page …

Facebook create a page button

and choose a category of page to create:

Facebook type of page

If, for example, you choose Local Business of Place or Company, Organization or Institution, you then need to choose your category, and it’s worth noting that you get different categories for Local Businesses …

Facebook create local business page

… and Companies:

Facebook create company page

and give your page a name. If you choose local business or place, you’re given space to enter your address – good if you have a shop or need people to find you, not really recommended if you operate from your home office and don’t want all and sundry to know your address. I’m choosing Company, Organization or Institution:

Create business page

Whatever type of page you set up, you will be asked to tick that you accept Facebook’s Page terms and conditions. These include a host of stipulations about promotions, advertising, tagging and other issues. Note that Facebook can remove admin rights and shut down your page if you don’t abide by these rules. This is why I would never suggest limiting your web presence to only a Facebook page – make sure that you have your own website, too.

Now it’s time to set up the basic details of your page – Facebook walks you through this:

Facebook set up pageNote here that you used to have to have a certain number of Likes before you could choose a unique Facebook web address; now you can do it right away. Here’s this first screen with the info filled in. Note that once you’ve said that it’s a real organisation, you’ll get a second option to confirm that you represent the company:

Facebook page set up filled in

This is the point at which Facebook checks that the URL you’ve chosen is available. In our case, it isn’t (I checked, and the URL belongs to an individual with the surname Empedia), so I’ve added to the URL to try again:

Facebook url not availableOnce you’ve saved this information, you can add a profile photo:

Facebook page add profile photoIf you choose Upload From Computer, you’ll be taken to your computer’s folders to find the photo you want:

Facebook page add profile pictureYou will also be prompted to add the page to your favourites – this means that you’ll see when you (or someone else) posts to it and you will also see it in your left-hand side panel:

Facebook page add to favouritesThen you get a bit of hard sell with the Reach More People section:

Facebook page reach more people I would certainly advise pressing the Skip button at this point, as anyone directed by an ad to Like a page that has no Likes or activity is not going to be compelled to do so!

And now you have your page!

Facebook page

Once you’ve set up your basic page, you can set up a cover image for your page. There are all sorts of rules about what you can have here, but they change frequently, so refer to the current terms and conditions.

Facebook page add a cover

You can choose a photo from your albums or upload one from your own folders on your computer:

Facebook add cover

Once you have uploaded the photo, you can move it around until it’s in the right place, then Save Changes:

Facebook page cover

You can change these two pictures by hovering over them, at which point a button will appear offering you the opportunity to do so.

Facebook page change profile pic

When you’ve created your basic page, you can also add information and details as you wish. Use the Settings button to access these options:

Facebook page settings

The Settings pages allow you to describe your business and add hours of operation, etc. You don’t have to fill in everything, but it is useful to add your website’s URL, for example. You can change this information at any time.

Facebook Page Info settings

General also allow you to set out who can post on the page and other features. This is useful if you have people putting spam comments, etc., on the page – you can set it so that only you can post. However, I do like to let people post and comment to foster a sense of community.  It’s worth looking at this area frequently, as what you can and can’t do does change over time.

Page roles allows you to add other people who can administrate the page – useful if you’ve set up the page but you have someone in your company who’s a social media expert. I’ve already written about this here.

You’ll see a Page button at the top of the screen which allows you to return to the page at any time.

The Activity tab lets you know how often your posts have been seen and the viewing figures. Note that these are likely to be distressingly small – see the section on paying for promotion below.

Interacting with people on your page

You can post updates on your page, including photos and notes, just like you can on your personal Facebook timeline. I send my blog post notifications to this page – but then I share them to my personal timeline, too, where they have more chance of being seen.

When you Like a page belonging to someone else, you can click on the down-arrow by Message and Like as your page – this will appear in their timeline and can lead to some nice, friendly interaction.

If you have set your page up to accept comments by others, do pop by the page to respond to these – a) it’s polite to reply to comments and b) you need to watch out for spam and complaints, and address them accordingly.

Stopping spam and dealing with complaints

It is possible to delete comments that other people make on your Facebook page. Just be aware that if you delete complaints, the complainer is liable to share the fact that you’ve done that – a bit of polite damage limitation on the page itself is often more appropriate.

If someone spams my page, I usually reply politely the first time, in case they’ve made a mistake, if someone’s just posted a link to their page and it’s vaguely relevant, otherwise they get deleted.

I will be writing a longer article about dealing with spam and blocking users – watch this space!

If you’re considering paying for promotion on Facebook …

Whenever I get tempted to advertise on Facebook, which they do promise can be targeted to your selected audience, I think about the random / odd / offensive / inappropriate adverts that I see on my Facebook timeline, and that makes me think that it’s perhaps not worth it.

If you do decide to pay for advertising, go for one of the pay per click options where you can limit how much you pay out per day. Observe how it goes very carefully, and try to assess how much business you’re actually getting for what you pay for (have a look at the articles in the Investing in Your Business section above).

The golden rule of Facebook business pages

There’s a golden rule that applies to all social media and that’s Be Yourself. Allow your own personal self to appear on those pages. Have a picture of you on the profile, and comment and respond as appropriate.

It’s also worth noting that your friends do not want to feel spammed by your business. I share my business page posts once at most onto my personal timeline. I don’t leap in to every personal conversation with “Oh, I can proofread that” or “need some transcription, just call me”. It isn’t appropriate, none of us like having that done to us, and it’s a good way to annoy those very people who might otherwise be spreading the word about your business. By all means, mix business with pleasure, but make your business page pleasurable to read and keep your personal page personal as well as businesslike.

Other useful posts on this blog

How to add an admin or moderator to your Facebook page

How to delete posts and block users from your Facebook page

Thank you to my husband, Matthew, for allowing me to set up a Facebook page on his behalf to harvest screenshots!

If you’ve enjoyed this post or found it useful, please click one of the sharing buttons below! Thank you!

 
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Posted by on October 8, 2014 in Business, Social media

 

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