RSS

Monthly Archives: April 2015

Are you on top of your Terms & Conditions?

Are you on top of your Terms & Conditions?

Once you’ve been running your business for a while, it’s easy to let your Terms and Conditions just sit there idly, waiting for the next person to come along and half-read them. But a Terms and Conditions document should be a dynamic document which responds to (or hopefully pre-empts) changes in your market or things that your clients might do. My Ts & Cs have developed fairly reactively, based on issues I’ve had with customers, and I’ll admit that freely in order to save people from making the same mistakes!

How to stop overload

Even when you’re an experienced freelancer with a good handle on your workload, things can sometimes get A Bit Much. This happened to me just before our recent holiday (doesn’t it always!). I had promised two standard time turnarounds for two similar and large jobs, months apart. Both had negotiated and checked in through those intervening months, but not recently. Then – oh joy – they came in at the same time. Both of them. Within an hour of each other. And this tipped me into a situation where, although I didn’t miss any deadlines (of course), I was right up against my deadlines a couple of times, working flat-out, slightly too many hours a day, because those two promises had to be fulfilled and then the other work fitted around them.

The reason I couldn’t turn one of those jobs down? Well, I could have if it’d really wanted to, but it wouldn’t have felt professional. The problem was that I didn’t have anything in my Terms and Conditions that expressly covered this situation. So I got the job done, but I wasn’t that happy and had lost the relaxed and flexible lifestyle that I did this all for in the first place, working right up until the night before my holiday (I’m glad I’ve got holiday cover, anyway!).

Now I have a section in my Ts & Cs covering booking me in advance. This states that if a job is delivered to me late, I reserve the right to recommend the client on to another trusted editor (or transcriber or whoever) if I now can’t fit it in. No one likes turning down work, especially if it was booked in, but we have to retain our sanity and a rushed editor is never a good editor.

Interestingly, I read a post by a colleague, Adrienne Montgomery, about what happens if there’s a delay in submitting work to you and you have a gap in your schedule. I probably have a less-than-standard schedule because I tend to do lots of smaller projects rather than a few big ones, so I can always fill in gaps (with blog writing if nothing else, but that’s actually rare) but hit trouble when I get something in in the middle of other projects. But maybe that makes me more typical of freelancers as a whole.

How to firm up payment terms

Another example of learning from experience came when a client neglected to pay me. I had to call in a debt recovery company, and from them I learned that it’s customary to add in a paragraph to your Terms and Conditions that states that non-payers will be liable for your debt recovery company fees. You can’t claim those fees back from them unless you’ve put that in your Ts &Cs first, of course. So that’s gone in there, too.

Can you make people read your Terms and Conditions?

In my original negotiations, I always ask my prospective client to read my Ts & Cs and confirm they accept them. I’ve now tweaked that to say that sending in their document to me constitutes acceptance of my terms – this protects me if they claim they didn’t know they had to pay, etc., and might just lead them to read them. If you have ways of getting people to engage with yours, I’d love to hear them!

Other additions to Terms and Conditions

Your business will vary from mine. Mine are specific to my market and my clients, and the way in which I work. For example, I have a big section on how I work with students, in order to combat the issue of plagiarism – and to be seen to be doing so. This originally arose when a very early client complained that I hadn’t done as much rewriting of their essay as they’d hoped! I also have a section on corrupt files that releases me from having to fight with recalcitrant documents that won’t behave, and bits on plagiarism for writers other than students.

Check your Terms and Conditions now

Do yourself a favour and review your Ts & Cs regularly. I had my colleagues Laura Ripper and Linda Bates look over my additions and changes before I published them. As well as adding the sections on pre-booking and debt recovery companies, I firmed up a few other areas, too. It’s worth keeping on top of things.

Here are my Terms and Conditions – a work in progress, as I said. You may know me as an editor, transcriber, proofreader and localiser, but I also write business books and you can find out all about them here!

 
3 Comments

Posted by on April 15, 2015 in Business, Organisation

 

Tags: , , ,

How do I accept one reviewer’s changes in Track Changes in Word 2010 and Word 2013?

This article tells you how to view just one reviewer’s changes in Track Changes in Word (the screenshots are for Word 2010 and Word 2013 separately but this works for all version of Word, including Word 2003 and Word 2007). Once you can see the changes made by one editor or reviewer, you can delete the changes made by that one reviewer, leaving only the changes made by the other reviewers.

Why would I want to accept only one reviewer’s changes in Track Changes?

Recently, I worked on a document where I made all of my usual changes or comments, then the author responded and sent it back to me for re-checking. They hadn’t accepted my initial changes, but had told me in the email that they were OK. Because the document looked really messy and confusing, I wanted to accept all of my changes and just work with the author’s additions and amendments. Here’s how I did it.

Note, it looks slightly different in Word 2007/2010 and Word 2013, with subtly different terminology, so we’ll look at 2007-2010 first and then 2013

How do I see and accept one reviewer’s changes in Word 2007 and Word 2010?

Here’s our text, with comments and corrections by two reviewers, shown in two colours. What I want to do is accept the changes made in blue and just end up with the ones in red to review.

Word 2010 two reviewers

First of all, we need to show only one reviewer’s corrections. We do this in the Review tab, Track Changes area. Click on the arrow next to Show Markup and then Reviewers on the drop-down menu. This allows you to tick or un-tick by different names. IN this case, I want to interact with just the changes made in blue – the ones I want to accept. So I click on the tick box by the LB initials, to un-tick that box and only see Laura’s corrections:

Word 2010 show reviewers

Once I’ve done that, I can only see the blue corrections. Note that the red comment box has also disappeared. We only see comments and corrections by Laura, but the ones made by LB will still be there behind the scenes.

Word 2010 show one reviewer

Now I want to accept these blue changes. In the Review tab, Track Changes, I click on the arrow at the bottom of the Accept button and click Accept All Changes Shown (it’s important to pick this one – if I chose Accept All Changes in Document, all of the changes, hidden and visible, would be accepted).

Word 2010 accept changes showing

Now all of the blue changes have been accepted and only the comment by L[aura] is visible.

Word 2010 changes shown accepted

Just to prove that my corrections are still there, and in case I want to review those, we can view all reviewers by going back to Review – Track Changes – Show Markup – Reviewers and clicking in the box to tick LB:

Word 2010 show all reviewers

Now I can see the corrections in red and all of the comment boxes, and review them happily.

Word 2010 result

How do I see and accept one reviewer’s changes in Word 2013?

Here is our text commented on and corrected by two people. I want to view and accept the red changes made by Laura, then view my own ones in blue to review them (Yes, if you’re reading this all the way through, Word 2010 and Word 2013 chose the opposite colours for the two reviewers).

Word 2013 two reviewers

 

First we need to view only the blue corrections in order to accept only those ones. In the Review tab, Track Changes area, click on Show Markup then Reviewers. This gives us the option to tick or untick by each individual reviewer. Here, I’m going to untick LB.

Word 2013 show reviewers

Now we can just see Laura’s changes in red.

3 2013 show one reviewer

We can accept these changes by choosing Review tab – Track Changes area and clicking on the arrow at the bottom of the Accept button. Then, we choose Accept All Changes Shown (note, Accept All Changes will accept all of the changes, red or blue, visible or hidden: we don’t want that):

Word 2013 accept changes shown

Now all of the insertions and deletions have been accepted and we’re left with just the comment balloon:

Word 2013 changes shown accepted

To see and review the suggestions made in blue by me, we go back to Review tab – Track Changes area – Show Markup – Reviewers and re-tick by the LB:

Word 2013 show all reviewers

Now we can see all of the changes suggested by LB as well as the comments by both people.

Word 2013 one reviewer's corrections accepted

This is another one written when I had a specific need and had to go hunting around, so I hope you’ve found it useful. If so, please share using the buttons below or pop a comment on!

Please note, these hints work with versions of Microsoft Word currently in use – Word 2007, Word 2010 and Word 2013 all for PC. Mac compatible versions of Word should have similar options. Always save a copy of your document before manipulating it. I bear no responsibility for any pickles you might get yourself into!

This is part of my series on how to avoid time-consuming “short cuts” and use Word in the right way to maximise your time and improve the look of your documents. Find all the short cuts here

Related posts on this blog:

Track changes 1 – why use it, where can you find it, what can you do with it?

Track changes 2 – customising Track Changes

Track changes 3 – working with a document with tracked changes

Formatting comments balloons – everything you have ever wanted to know!

What to do if your comment boxes go tiny in Word – A common problem, hard to find the answer!

What to do if your comment box text runs right to left – Useful if you edit texts from Arabic authors

Changing the language in your comment balloons – From US to UK English and beyond …

 
14 Comments

Posted by on April 8, 2015 in Copyediting, Word, Writing

 

Tags: , , , , , ,

My business books are now available in print editions!

In case you’re not following my books blog but are interested in the books on starting and growing a business and specific aspects of business such as networking, social media and transcription as a career (and on lowering your cholesterol, that popular outlier to my oeuvre), I’m pleased to announce that all of my books are now available in print as well as e-book editions. Look – proof:

Business books by Liz Broomfield

You can read all about what I’ve been up to in this blog post.

I’ll be sharing a how-to on creating your print book in Amazon’s CreateSpace and I’ll let followers of this blog know when that happens.

 
6 Comments

Posted by on April 1, 2015 in Business, Social media, Transcription

 

Tags: , ,