Monthly Archives: July 2011

Enquiry, inquiry or query?

We don’t often have a Troublesome triplet, but these three do go together and I’ve been asked about them a few times now.  This is another one where the American English is a bit different  (enquire is more common in British English, inquire in American English, which matches use of ensure and insure), so we’re sticking to British English here.  The Dictionary doesn’t distinguish between them that clearly, but my “special” dictionary for Editors and Writers does, so that’s what I’m sticking with!

Enquiry – a request for information.  To enquire – to ask for information.  “I would like to enquire as to the price of this article”; “Please enquire within for information on our rates and services”; “Directory Enquiries”

Inquiry – a formal investigation (e.g. by the police, the courts, etc.).  To inquire – to make a formal investigation.  “An official inquiry has been launched into the murder of the policeman”; “The Select Committee are inquiring into the expenses scandal.”

Query – a question. To query – means to question, to ask a question about.  “She queried the amount she was asked to pay”; “I have a query about the expenses you’ve claimed.”

“I have an enquiry about the outcome of the police inquiry; can you answer my query about paragraph 4?”

You can find more troublesome pairs here.


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On Why I Love What I Do

I wrote this during graduation week at the University where I still worked part time at the time, and that’s a time of year I have always loved.  The expectation, the joy of the families, the relief that the hard work is over.  And during the past couple of years there’s been the added pleasure of knowing that some of the people whose dissertations and theses I’ve proof-read are among those happy bands of people throwing their hats into the air on the library steps at my University and at various campuses around the country.

It’s not just the students, either.  OK, I also had a lovely email from a client whose English I’ve been helping throughout her Master’s year.  She’s nearly finished her dissertation, it isn’t half bad, her written English has improved hugely as she’s worked hard through the year, and I’m proud of what she’s achieved – and she appreciates the care I’ve put into my work with her.

But I’m also proud of the novelists who get their precious words in print, whether in a “tree book” or electronically.  I enjoy working with people who struggle with their writing, whether English isn’t their first language or they face issues like dyslexia, and bringing their words and meaning to life with them.  And I’m always excited to see my name on an acknowledgements page in a book!  I get a real thrill from opening a favourite magazine and seeing a journalist’s article which they’ve created from the bare bones of an interview I’ve transcribed for them – but I’m also pleased when I help someone with a transcription that is never going to see the light of day anywhere but in a research paper.

I get pleasure from seeing my corporate clients grow their businesses with the help of blogs and press releases I have written.  They are so proud of the work they do, and I love the fact that I can fill in some of the areas in which they might not be so confident.  I don’t think I’ll stop being pleased when I see the words I’ve written filling someone else’s website, helping them climb up the search engine rankings and representing their voice as well as I can – even though there won’t be a credit to me on the website and sometimes I don’t even tell anyone I’ve written it!

I also love helping other entrepreneurs and organisations, both formally through helping out at the Social Media Surgeries and more informally at Entrepreneurs’ meetings in coffee shops and the Social Media Cafe every month.  It’s great meeting other people with such enthusiasm and drive, and wonderful to share ideas, tips and hints, in a spirit of collaboration rather than competition.  As part of that, I’m really enjoying putting together the interviews I’ve been posting on Saturdays for the past few weeks.

I became a librarian because I wanted to help people and benefit society in some way.  As I transition away from my library career and more and more into Libro’s world, I am happy to say that I feel I’m helping people and benefiting them and, yes, society, perhaps more than in my library work.  Libro turns two in August, and I will continue to work in a way that I feel is both comfortable (most of the time – a few challenges along the way make it more fun!) and ethical, and, well … I love doing what I do!

Libro offers copyediting, copy writing, proof-reading, transcription and typing services to other small businesses, individuals and corporations.  Click on the links to find out more!


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Stationery or stationary?

The stationery / stationary pair mix-up is one I see a lot.  It’s an easy one to get wrong, but hopefully an easy one to get right (or else just bookmark all these troublesome pair posts, I suppose!).   If it comes to it, learn “stationery” as I’m fairly sure I see that more often than “stationary”, on the grounds that if you know one of them, you can work out the other one.  Or something.  Anyway, here we go:

Stationary – not moving, still.  “The traffic was stationary”

Stationery – writing materials.  “My wedding stationery has a pink theme”; “Have you done the office stationery order yet?”

“The stationery truck is caught in stationary traffic and we have no more notepads until it gets here!”

You can find more troublesome pairs here.


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Practice or practise?

This explanation of this particular troublesome pair is very definitely confined to British English.  I will write something about the differences between British and American English on this blog at some stage.  But this one is strictly English.

Again, this can be explained quite simply, although people seem to get in rather a state about it all.  Maybe everyone’s bookmarking these posts so they don’t have to get in a state any more!

Practice is the noun – football practice, Best Practice, these dodgy practices have to stop.

Practise is the verb – Ben is practising his football techniques.  I need to practise making up good examples.  The GP practised handstands in the practice waiting room.

To sum it up in one go: Ben went to football practice to practise his goal-keeping skills.

You can find more troublesome pairs here.


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Outsourcing for fun and profit (2)

Welcome to the second in my two-part series about outsourcing.  In Part One we learned about the different tasks you could consider outsourcing to an outside company or individual.  Now we’re going to look at how to work out if it’s worth outsourcing.

There are three reasons why you might choose to outsource a task:

  • You’re so busy, you don’t have time to perform the task effectively, or at all
  • The task is not one of your specialities (OK: you’re not very good at it)
  • It’s more costly in terms of time and income to do the job yourself than to pay someone else to do it

Let’s look at these in turn.

You’re too busy to do the task yourself

Your company’s doing so well that you’re flooded with orders and work, you’re making those widgets till they’re coming out of your ears … but your filing system’s a mess.  Call someone in to sort out what you don’t have time to do.  You’ll profit in terms of having good systems that can be run easily, and not wasting time sorting through a mess to find a vital piece of paperwork.  Or you’re a journalist with too many deadlines and you haven’t got time to transcribe all your tapes – send them off to someone else!

You’re not very good at the task

Maybe you’re great at making widgets but you clam up on the phone when you’re making sales calls to get more clients.  Or you create beautiful websites but panic when a client asks you to write or check content for them.  Or you work with your hands, add up invoices in your head, but need to create some leaflets and are not sure of your spelling.  This is when calling in an expert in their field will help you concentrate on building your expertise – and income – in your own field, and make sure you’re representing yourself as well as you can.

It would actually cost MORE to do it yourself

Remember that method of justifying buying an expensive coat by breaking it down into cost per wear (price of coat divided by number of times you’ll wear it.  Now it costs 50p – hooray!)?  Well this works a bit like that.  Say I have a very simple tax return to do and it only takes half an hour.  Say I charge my clients £20 per hour.  Doing my tax return will cost me £10 in terms of lost potential revenue for that half hour (and I know it’s so simple that an accountant wouldn’t be able to get my tax any lower).  I doubt I’ll be able to get an accountant to do this for £10.  So it’s not worth me outsourcing it.  But if I had a big complicated business, with VAT and all sorts of deductions, and it took me 10 hours to battle through it, then that £200 in lost potential revenue (plus any tax savings I’m missing by not being an expert) could probably pay for an accountant to do it properly.  Similarly, if it’s going to take you 10 hours to type up a 1 hour interview tape that I could do for you for £45, it’s worth outsourcing to me and saving time and money.

In summary: if it’s more expensive to do it yourself, or you don’t have the time or skills to do it, consider outsourcing!

Libro offers copyediting, copy writing, proof-reading, transcription and typing services to other small businesses, individuals and corporations. Click on the links to find out more!


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Outsourcing for fun and profit

Today I’m going to talk about outsourcing.  Did you know that you can save your own time and money by outsourcing some of the everyday tasks of your business or even your work life if you’re employed by somebody else?  Maybe it’s not something you’ve thought about before, so I’m going to run through some ideas.  I’ll also tell you in another post how to tell if it’s worth outsourcing something or not.

Tasks you can outsource

The main point of outsourcing is to get someone else to do tasks which you’re either not so good at, or which actually cost more for you to do yourself than paying someone else to do them.  We’ll look at how to decide on the cost factors next time, but for now let’s look at the tasks you can outsource …

  • Accounting and bookkeeping – this is a classic.  If you have a very simple business model, like I do – no car, no additional premises, not VAT registered, sole trader, only one person working for the business – then you can get away with doing your own accounts.  But if you’ve got anything more complicated going on, it’s well worth using a bookkeeper or fully-fledged accountant to keep things under control.  A bookkeeper will be able to keep track of your profits and spending, record your receipts, etc., and an accountant can advise you on how best to minimise your tax burden.  Some companies will even set up your business for you in the first place!
  • Human resources and staffing – it can be worth using a recruitment firm to handle selecting and taking on new staff for you.  And then they can advise on any HR issues – sick pay, maternity pay, dismissals, grievances … and there are companies who will handle your payroll for you, too.
  • Sales and marketing – maybe you’re great at what you do, but you’re not so good at those sales calls and marketing techniques.  Calling in a specialist telemarketing, sales or PR and marketing expert can be well worth the money you spend on them in terms of the return you get from all those extra customers they bring in for you.
  • Telephone answering – there are many companies out there who will provide different levels of phone answering for you, from offering voice mailboxes to answering the phone as if they are working for your company themselves.  This means you can advertise a landline number and have it diverted to your mobile, or have someone answer it when you’re busy, or when you want to switch off for the evening.
  • Secretarial services – Virtual Administrators and Secretaries can provide remote or in-office solutions for you.  If you need an admin assistant but don’t need one full-time and are worried about the costs of employing people, use a VA to either come in and sort out your office systems or provide support for you offsite.
  • Transcription, copy typing, etc. – If you’re not a trained secretary or a fast touch-typist, it’s often well worth your while to use someone outside your business to do your typing.  I can get through a transcription in three times the length of a tape (i.e. it’ll take me 3 hours to type up 1 hour of transcription).  That might seem a long time – but I type fast and use special software.  Try typing a few minutes of tape and see how long it takes you … then outsource away!  I recently did some transcription work for an academic studying how students reacted to their courses, so this definitely works for the employed as well as the self-employed.  It’s the same with copy typing – paying someone else to type up those scribbled conference notes or handwritten novel will usually get it done far more quickly than you could do yourself.
  • Additional services you’d like to offer through your business – speaking from experience, I offer copy writing and proof-reading via web designers who are expert at designing websites but would prefer to concentrate on design and functionality and outsource providing or checking the content to me, and all of my services via VAs who use me to mop up overflow work and additional services they don’t offer personally.  In both these cases, the outsourcer can concentrate on doing what they do best, while offering a fuller service to their own clients.

Points to remember

A couple of points to remember here:

  • Choosing a partner – word of mouth can be vital here.  Ask other small businesses what they do and who they use.  Have a look at the company’s references – I make sure I maintain a page of up to date references from users of all parts of my service, and whoever you look at using should have something similar to show you.  Make sure they’re up to date and, if possible, have some details like names and information on the work undertaken (I keep most of my clients’ surnames off my references page but can provide some more detailed testimonials if required).
  • Confidentiality – a reputable company will always keep your business confidential anyway.  I never mind signing a confidentiality agreement if that’s what makes my client feel more secure – and it’s a question worth asking when you’re selecting someone to outsource to.
  • Contracts – always make sure you have a signed terms and conditions document so you both know what to expect from one another.  I have a standard one I use with web designers, for example, and another standard one for people who are part of a particular franchise I work with a lot.  Just makes everything plain and simple for all to see.
  • Extending the service you’re getting – if the person you’re outsourcing to doesn’t seem to offer a service you’re interested in, just ask.  They’re likely to know someone they can recommend, or they might outsource it themselves! I work with some VAs offering additional services like writing and typing – so it’s worth asking your trusted company before going off and searching again.

In Part 2, we’ll look at how to work out if it’s financially worth outsourcing …

Libro offers copyediting, copy writing, proof-reading, transcription and typing services to other small businesses, individuals and corporations.  Click on the links to find out more!


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Amount or number?

And here we are with another troublesome pair that’s been requested by one of the Libro blog readers.  This one relates somewhat to good old fewer vs. less, in that you have fewer of a number but less of an amount.  Basically, an amount is uncountable, while a number is countable.

An “amount” is a total of something, whether it’s a number, a value, an extent or a size.  An amount can be of several countable things all added up together, or, more usually, of one of those uncountable, collective nouns we talked about in the “fewer or less” post.

A “number” is an arithmetic value, represented by a symbol, word or figure.  And it refers to the countables – hairs, rabbits, coins, sheep …

“He owed me three sheep, £2 and an acre of land, and paid the full amount.”

To hark back to the fewer and less post: A large amount of hair; a large number of hairs.  A small amount of coinage, a small number of coins.  A small number of sheep eating a large amount of grass.

Here’s an interesting side note:

“The number of” + a plural noun is used with a singular verb: “The number of children who can read is lower at age 5.”

“A number of” + a plural noun is used with a plural verb: “A number of children remain unable to read later on.”

For more troublesome pairs, click on the category cloud over to your right, or go here.


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Fewer or less?

One of the biggies, here: fewer or less? Many people, including a good friend of mine, get absolutely incensed when these are used incorrectly (leading to the spectacle of several well-educated, intelligent ladies self-correcting nervously when they make a slip in front of her: she probably doesn’t warrant this fear any more than I warrant the fear people apparently have of making a typo in a response to this blog!)

Anyway, it’s quite simple …

Fewer is used for countables.  Less is used for mass nouns denoting things that can’t be counted – uncountables.

So – it should be “5 items or fewer” on that supermarket checkout sign.  Less coinage has been produced this year, but there are fewer coins.  Less hair has been cut off this time, but I have fewer grey hairs than he does.

The Concise Oxford English Dictionary is reassuringly stern on this one: “The use of less with a count noun (“less people”) is incorrect in standard English.”  That’s told you!

You can find more troublesome pairs here.


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Top tips for dissertations and theses

It’s right in the middle of dissertation season, and thousands of students will be hard at work putting together both undergraduate and postgraduate dissertations.  I work with many students  – including lots of people whose English isn’t their first language as well as native English speakers.  I love working with students – helping someone out at the beginning of their career, supporting them in their writing and helping them improve their English and writing skills (of course I’m careful not to help TOO much – see this post for how I avoid plagiarism!).

Over the years I’ve worked with almost a hundred students getting ready to submit dissertations and theses.  Although I didn’t end up completing my Library Master’s (I moved away from the population I was researching!), I supported my partner through his (and proof-read it; perhaps the hardest thing I’ve ever proof-read.  Cognitive neuroscience!) and am working on my own research project at the moment. So I’ve called upon my experience and that of the “hive minds” of Facebook and Twitter to put together some top tips for getting that dissertation or thesis researched and written.  Thank you to everyone who contributed!

The start – reading, topics and supervisors

It’s vitally important to choose a topic you’re interested in and can commit to – even for a shorter undergraduate dissertation.  For a PhD, you have to almost be obsessed with your topic, otherwise, when the going gets tough, it’ll be easier to give up.  Meg1987 (via Twitter) agrees with this from an undergraduate perspective: “Start early and make sure it’s on a subject you don’t mind taking over your life!” and tutor and supervisor Gill Rose agrees: “Choose a topic you are really interested in.  Then, when you get completely demoralised, your interest will keep you going (oh yes it will).

The proposal can be an important part of the process; this isn’t usually needed at undergraduate level, but you’ll usually have to think up your own topic from Master’s level onwards.  Gill recommends keeping it simple: “Making it complicated does not show your superior knowledge, you usually just get tied up in knots”, and is more keen on the students showing that they can take a research methodology and apply it to a real-life situation than seeing intellectual fireworks.  And if the thing changes between proposal and writing up? Linda Bates, who recently gained a doctorate from Cambridge University, reassures us: “By the end of your first term or first year or whenever, your actual work won’t bear much resemblance to whatever is in your research proposal. But that’s the nature of research and not something to worry about (unless it’s so far away from the proposal that you have to send an entirely new proposal to your funding body in order to keep justifying their payments…)”

It’s worth having a look at some books on writing a thesis / dissertation.  I’ve personally found Gary Thomas’ “How to do your research project” (London: Sage, 2009) very helpful, although it’s more for the humanities/social sciences/education fields.  You’ll be based at a University – so use the library – subject specialists will have recommended purchases that they consider to be useful, and these books can give you a good base from which to start.

A word on supervisors.  Yours is usually chosen by their specialism as well as their teaching role, so they know something about your subject or its background.  Zoe Toft (via Twitter – playbythebook) stresses the importance of a good, honest relationship with your supervisor, right from the start, adding: “It’s important not to be afraid of criticism (as a student) or acknowledging areas where you’re not an expert if you’re a supervisor – which happens more often than supervisors like to admit!”

Concentration and keeping going

So, you’ve had a chat with your supervisor, you’ve submitted your proposal and had it accepted (or chosen your subject) – now what? How do you get down to the work?

Linda Bates acknowledges the need to maintain contact with the outside world: “The internet is a real friend/foe dichotomy: in subjects like English where you can spend 3-4 years working on a PhD without having to speak to a single person, it is valuable to use [social media] to interact with peers” but warns that it mustn’t be allowed to get out of control.  I tend to turn off Twitter, etc., if I’m really concentrating on something, with a half hour break at the end for chatting and catching up with emails.

When I’ve got a big project to concentrate on, I try to make myself just sit down and DO SOMETHING, whatever that something is, for a set amount of time.  Some people structure their time management around half hour blocks, some, such as Ali Noakes, suggest longer time periods (Ali’s just finished an Occupational Therapy degree):  “It helped me to set aside a block of time, such as a day, rather than jumping between assignments. I needed to become immersed in it. We occupational therapists call it occupational flow.”

And Laura Stevens simply says: “Set yourself deadlines and stick to them.”

Keeping records

I talked about referencing in another post.  It’s so important to make a note of the books, journal articles and websites you’ve referred to as you go along.  You can use specialised software for this or just keep a spreadsheet going – or even a notebook! This will solve a lot of problems when you come to write up.

Back up your work regularly, preferably onto a pen drive or an external hard disk (or you could email it to yourself if you’ve got enough bandwidth on your email account).  And keep control of the versions – if you make a lot of changes, number the versions of each chapter as you go along, so you know which is the most recent one.

Chaletfan says, via twitter, “don’t put a superbly edited print out in the bin. I’ve *totally* not just done this.”

Writing skills and writing up

So, it’s the end of the project, and it’s time to write it up.  Or is it? Should you write as you go? One thing I was always taught was that your introduction and conclusion, at least, should be written such that a reasonably intelligent and well-educated person can understand what you’re saying.  So keep it clear, explain the acronyms, and don’t make assumptions about the readers’ prior knowledge (this also means you can use a general proof-reader, like me, rather than someone very specific to your field, unless it’s something very highly specialised, like maths).

A dissertation or thesis will usually include the following sections: Introduction – Literature Review – Design and Methodology – Findings – Analysis and Discussion – Conclusion.  Gary Thomas, in his book referenced above, suggests allocating the following amount of the work to each section: Introduction 5% – Literature Review 30% – Design and Methodology 15% – Findings 15% – Analysis and Discussion 30% – Conclusion 5%.  Break your total target word count down in these proportions and you’ll have a guide to how much to write for each section.

Zoe Austin-Cope recommends (for a dissertation) “Start writing the thing at least three weeks before the deadline, not two.”  This certainly applies to making sure you’ve got all the text in the right places and that the document works as a whole, and in many cases you can work like this.

There’s also a case to be made for writing up as you go along. Arthur Lugtigheid told me how he did this:  “When you’re doing experimental work, write as you go along. It will save you so much work later. I find writing very difficult, almost like starting a painting – where do you put your first brush stroke? Once I get going I find it easier and easier and when you have something to work from as a first draft things get very easy. But you need to get there first. I start with a rough outline – and I find that for me, getting to a first draft requires ‘verbal diarrhoea’ stages, where I just write whatever comes up. I then structure this into a more coherent story. It’s a bit like polishing a gem piece by piece.”  He goes on to detail: “I always start with the methods while I’m actually working on the experiment. Then you write results. You might argue that the introduction is important to write first, but that’s not true at all. In practice, what you want to mention in the introduction largely depends on what you find in your results and how you write your methods. The discussion is always written last, but before your abstract.”  Gill Rose, working in a different discipline, agrees that it’s best to plan it out then fill in the sections in general before going into more detail: “If you have not been given a structure to work to, organise one of your own. Don’t feel you have to do one section before moving on to the next. Much better to do an initial plan, then fill out each section a bit, then get down to the detail; that way, you are better able to see what should go where.”

I agree, too – my research consists of a case study and then a questionnaire-based study.  I’m writing about my methodology as I formulate the theory behind it into the appropriate terms, as well as getting information for the case study in two halves: one half is already written up and the other is awaiting further input.  Meanwhile, I have a lot of the theoretical background of the main study done, and am able to do this while I’m waiting for the rest of my questionnaires to come in.  It’s good to know I am learning how to code up the questionnaire results before I actually have to do it!

Other tips

I would say this, I know – but do have someone read through your work before you submit it.  Even if you can do without a proofreader (really a copyeditor but it always seems to be called proofreading in this context: you all read the blog and know the difference, anyway), then have a friend or family member read it through for any glaring errors.  We all make mistakes and we all get tired, and this can prevent you from submitting a piece of work containing the sentence “More things that could be researched on this are more things” (real-life example, not drawn from any of my clients!)

Treat yourself! Save up supermarket rewards and treat yourself to a nice meal.  Studenthood often goes with poverty, so this can be a real bonus. Also, and I can’t stress this enough: look after yourself.  It can be a really frazzling experience writing a dissertation or thesis.  Make sure you get: Enough sleep.  Enough good food (not junk). Enough exercise.  Even though I’ve got a job, a business to run and a research project to work on, I always prioritise the gym and running. I see so many students, especially if they’re in a new country, grappling with a Master’s course, or they’re on the long haul of a PhD, running themselves into the ground, getting thinner and paler (or fatter and paler), short-tempered and wild-eyed. When someone gives me the final version of their precious chapters, I usually email them: “Now have a good meal and go to sleep!”  Pay special attention to good nutrition and having enough sleep.  You don’t need to turn into a gym bunny, but go for a walk – and do get out of the house at least once a day!

I hope these fairly general hints and tips, backed up with information from people who know about the process first hand, prove helpful. If you have more tips to offer, please do put them in the comments!

All my posts to do with students can be found here.


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What I’ve been up to in June

Before I tell you what Libro has been up to in June, I wanted to mention the results (so far!) of my user survey.  Last month, I posted a survey in order to get some feedback on how my blog was going, what people thought of the content, how often I posted, how often I told people about what I’d posted, etc.  The poll is still running, but I’ve gathered together some interim results, and am making some changes as a result.

14 people have been kind enough to respond to the survey so far. I know this doesn’t lend itself kindly to statistically significant results, but I have drawn out some trends. As regards the content of my blog posts, reactions were varied, with the guest posts and these “what I’ve been up to” posts attracting the most extreme likes and dislikes. But … these weighed each other out. For every person who didn’t like so much detail about what I’ve been doing, there was someone who wanted more of that! So the content of my blog posts is going to stay pretty much the same.  After all, when I promote a post, you get an idea of what it’s about, and can choose whether to click to read further.

Although the majority thought I was doing it just right, slightly more people thought I advertised my blog posts too much than too little.  Most of those people were people who accessed the posts through Facebook.  So I’ve cut down on the number of times I promote my posts on Facebook (and I now post about them more often to the people who’ve “liked” my Libro page, on the grounds that they have actually signed up to know stuff about Libro, than to my friends list), with maybe slightly more on Twitter, as people do miss great chunks of Tweets through the day.

Quite a few people thought I posted articles a bit too much during a typical week.  I did get a bit over-enthusiastic for a while, especially with similar, marketing-type posts.  And I know I posted two articles yesterday, plus this one today – but those two were on very different, and not very Libro-centric, topics.  So I have listened, and I have cut down and varied things a bit.  Each week, you should see one or two “troublesome pairs”, a main post on a Wednesday about a topic that’s important to Libro, over the next few weeks, something for the students instead of a troublesome pair on a Friday, and a freelancer interview on a Saturday.  With the odd extra cafe review or Iris Murdoch update.

There’s still time to fill in the survey, so please feel free to do so if you haven’t already. And I really appreciate those of you who took a moment to fill in the survey and add your comments!

What I’ve been up to in June

Trying to get this a bit closer to the end of the month than I managed for May …

I’ve had a good, busy and varied month. I worked on some tender documents for a company that provides these for other companies trying to get contracts with local authorities etc. (although I just do the proofreading at the end, this ties in with the contract writing work I used to do in London – everything comes in handy one day!); continued working for my lovely regular customers; helped someone write an introduction to a book; copyedited parts of two PhD theses and a couple of dissertations; worked on an e-book on marketing; transcribed some tutor-student interviews; proofread a Kindle version of a book; did a substantive copyedit on a novel.

If you want to know what any of these tasks involve, the blog posts in the what do I do category should help.

In other projects, I sorted out my libroediting domain names so my web address is now and my email address; gained a logo in a skills swap with a graphic designer (I wrote her some marketing letters) and sorted out a dedicated mobile phone for Libro. I also helped out at another Social Media Surgery and attended a great Social Media Cafe at the end of the month, where I met some lovely new people and introduced some old and new friends to one another.  I’ve also started publishing a series of interviews with fellow freelancers; I plan to revisit them all in a year’s time to see how they’re getting on.

And I collected some lovely quotes for my references page!


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